Frequently asked questions

You can rent a scooter directly on our website by selecting your preferred scooter type, rental duration (daily, weekly, or monthly), start date, and delivery location. Fill in your details, choose your payment method, and confirm your booking. You'll receive an instant confirmation email with all the details.

We recommend booking at least 24 hours in advance to ensure scooter availability. However, we do accept last-minute bookings subject to availability. For peak season (July-August and December-January), we suggest booking 2-3 days ahead.

Yes, you can modify or cancel your booking up to 48 hours before the scheduled start date for a full refund. Cancellations within 24-48 hours may receive a 50% refund. Cancellations within 24 hours are non-refundable. Contact our support team for any changes to your booking.

You'll need to provide: delivery location (hotel/villa address), start date and time, rental duration, contact details (name, email, phone), and a valid passport or ID for identification.

We offer competitive rates with daily, weekly, and monthly options. Weekly rentals offer up to 20% savings compared to daily rates, and monthly rentals can save you up to 40%. Specific prices vary by scooter model - check our scooter listings for detailed pricing.

Yes, we require a refundable security deposit of IDR 500,000 - 1,000,000 depending on the scooter model. This deposit is fully refunded when you return the scooter in good condition.

All rentals include: 2 helmets, unlimited mileage within Bali, basic third-party insurance, 24/7 roadside assistance, and free delivery/pickup to most locations. Some premium scooters may include rain gear and phone holders.

We accept PayPal (credit/debit cards) and Midtrans (for Indonesian bank transfers, e-wallets like GoPay, OVO, and QRIS). You can choose to pay the full amount upfront or just a 30% deposit with the remainder paid upon delivery.

Our deposit option allows you to pay only 30% of the total rental fee when booking. The remaining 70% is paid in cash (IDR or USD) when the scooter is delivered to you. This gives you flexibility and peace of mind.

Absolutely! All payments are processed through secure, encrypted payment gateways (PayPal and Midtrans). We never store your credit card information on our servers.

We offer a range of scooters: Honda Vario 125cc (great for city rides), Honda PCX 160cc (comfortable for longer trips), Yamaha NMAX 155cc (powerful and stylish), and Honda Scoopy 110cc (easy and fuel-efficient). All scooters are well-maintained and regularly serviced.

Yes, every rental includes 2 quality helmets at no additional charge. We provide both full-face and half-face options. You can request your preferred type when making your booking.

You can ride anywhere in Bali! Our scooters are perfect for exploring: Seminyak, Kuta, Ubud, Sanur, Nusa Dua, Canggu, Uluwatu, and all other areas. We also allow inter-island travel to Nusa Penida and Nusa Lembongan (ferry fees not included).

Don't worry! We provide 24/7 roadside assistance. If you experience any mechanical issues, contact us immediately and we'll send a replacement scooter or arrange for repairs. Minor issues like flat tires are covered at no extra cost.

Yes! We offer free delivery and pickup to most hotels, villas, and accommodations in popular tourist areas like Seminyak, Kuta, Ubud, Canggu, and Sanur. Remote areas may have a small delivery fee.

We deliver between 8:00 AM and 8:00 PM daily. You can select your preferred delivery time when booking. For early morning or late evening deliveries, please contact us to arrange.

Absolutely! You can extend your rental anytime by contacting us via WhatsApp or through your booking dashboard. Extensions are subject to availability and the same daily/weekly/monthly rates apply.

Technically, you need an International Driving Permit (IDP) with motorcycle endorsement to legally ride in Bali. However, many tourists ride with just their home country license. We recommend obtaining an IDP before your trip for proper coverage.

Yes, basic third-party liability insurance is included in all rentals. This covers damage to other vehicles and property. For comprehensive coverage including damage to the rented scooter, we recommend purchasing additional travel insurance.

In Bali: drive on the left side of the road, always wear a helmet, follow speed limits (usually 40-60 km/h in town, 60-80 km/h on highways), and be cautious of traffic. We provide a brief safety orientation during delivery.

You can reach us 24/7 via WhatsApp, email at info@boomerangtours.com, or through our contact page. For urgent matters related to your rental (breakdowns, accidents, or emergencies), WhatsApp is the fastest way to reach us.

Contact us immediately! Our team will guide you through the process. Don't move the scooter if there's significant damage. Take photos, exchange details with other parties involved, and we'll assist with everything including police reports if needed.